Thank you for being a part of the Whistle Maintenance Program. We have provided for you an exclusive informational on how to care for your carpets. Let us know how else we can help protect and add value to your investment.
How to Care For Your Carpet
Copies of specific warranties on your carpet purchase may be available from your carpet retailer. All warranties require regular cleaning and spot removal.
Vacuum your carpet often; once or twice a week at least. Vacuuming removes the sharp soil that can cut and slice the fiber causing premature wear. Much of this soil is not visible to the eye. Vacuum before the carpet looks soiled. Remove any loose particles such as food, leaves, pieces of crayon, bugs, etc. as these items can cause a spot on the carpet.
As a general rule, professional cleaning by a professional, certified firm should take place about once per year. For extremely heavy traffic areas, cleaning may be required more often. Proper professional cleaning will not leave a sticky residue behind and can be done as many times per year as needed. Texture Retention Warranties require professional cleaning at least every 24 months. Proper professional cleaning removes the damaging soil from the traffic areas that have been left after regular vacuuming. WARNING: UNINFORMED CARPET CLEANERS MAY VOID THE WARRANTY. BE VERY SELECTIVE WHEN HIRING A COMPANY.
Immediate spot removal is key to a clean carpet. Great care also must be taken in how spot cleaning is performed. When a carpet is new, or has sufficient protector on it, plain tap water will remove many spots. However, for those spots that will not remove easily with water, you must use a spot cleaner. Select a spot cleaner that is recommended by the carpet manufacturer or your trained, certified, professional cleaner. Most spot removers that are purchased over the counter leave too much soap residue and can cause yellowing. Avoid using foam carpet cleaners or any product that is not made specifically for carpet.
Apply spot cleaner sparingly to a white terry cloth towel and dab, causing it to transfer into the cloth. Never pour spot cleaner directly on carpet. If the product that you are using seems to cause the spot to re-soil after a few weeks, discontinue use. Call your professional cleaner immediately for any spot that you are not able to remove, and/or pet urine or feces.
Residential carpets are treated with stain resistant properties and soil resistors. After a period of two to three years, some of the soil-resistor wears off. At that point you should consider having a professional carpet cleaner re-apply the treatment after professional cleaning. The soil resistor will help the soil slide off of the carpet easier when vacuuming, spots will be easier to remove, and professional cleaning will be more effective. For specific questions about spots, please call Clean As A Whistle at 713-784-4648!