Recommendations and Tips


How long will it take my carpets to dry after cleaning?

Usually your carpets will be dry to the touch in about 4 to 6 hours, but we recommend leaving the blocks and tabs under the furniture for 24 hours in case any moisture lingers at the base of the carpet.

Why do spots sometimes return several days after having my carpet cleaned?

The phenomenon that causes spots to reappear is called wicking. This happens when a spill has made its way to the backing or the padding of the carpet. As the carpet dries the substance will follow the fibers back up to their tips. This can be removed by a very light low moisture spot cleaning with a damp cloth. Next place a dry white towel over the spot, and place something heavy like a book on top of the spot. As the spot dries again any remaining residue will be absorbed into the towel.We use as little moisture as possible to get the carpets cleaned and the padding never gets wet unless we are doing a padding flush to remove pet urine.

I have dark lines around the edges of my carpet where the carpet meets the wall. What is this?

This is called filtration soil and it is caused by air seeping in between the floor and the wall. The carpet acts as a filter and catches the dirt and dust in the air. In some cases it can be removed or lightened so it is less noticeable. To help prevent this condition from becoming permanent, be sure to vacuum the edges of your carpet with the crevice attachment on your vacuum cleaner.

Does having carpet protector applied after cleaning really help my carpets stay clean?

Absolutely. When carpet is manufactured the mills do an excellent job of applying protector. It does eventually wear off, especially in high traffic areas. Having the protector reapplied after cleaning keeps dirt and soil from attaching to the fibers so that it can be vacuumed easily and it also helps prevent spills from becoming permanent. We prefer to use a product made by Dupont called Bridgepoint Maxim which contains acid dye resistors. This protects the carpet fibers from the inside out rather than simply coating the outside of the fiber.

How often should I have my carpets cleaned?

It really varies depending on how many people you have living in the house as well as pets. The carpet mills recommend having the carpets professionally steam cleaned at least every 12-18 months. Most mills require waiting no more than 2 years to keep the warranty valid.

The tag on my furniture says “dry clean only.” Does this mean it can’t be steam cleaned?

The informational tags on furniture are there to keep homeowners from attempting aggressive cleaning themselves. Most furniture can be steam cleaned, but it is best done by highly trained professionals. Several factors must be taken into consideration such as: the PH of the cleaning agent, dyes in some fabrics must be tested for stability, many cotton fabrics should be cleaned using a dry foam method to prevent shrinkage, etc.

Why should I have my carpets cleaned?

There are many reasons to have your carpet and upholstery cleaned:

Health- Carpeting and fabrics which are not cleaned and properly maintained have the potential to cause a variety of health problems inside the home or work place.

Life of your carpet- This can be greatly extended by simple routine professional cleaning.

Appearance- Maintain the original look and luster of your carpet with regularly scheduled cleanings.

Are the products you use safe?

Yes, we use the #1 cleaning product line of in the world. This helps us to guarantee the highest quality cleaning. Our products are: nontoxic, safe for pets & children, biodegradable, and phosphate free.

Will your services help my allergies?

Yes, having your carpet and furniture cleaned removes pollutants and makes for a friendly breathing environment.

Will you remove all my stains?

First to define the difference between a spot and a stain:

A Spot is any foreign material (soil, liquid, etc.) which is removable by standard cleaning methods (the foreign material being on or around the carpet fiber).

A stain is foreign material (soil, liquid, etc.) on carpet that is not usually removable by standard cleaning methods (the foreign material has penetrated ‘soaked into’ fiber and has changed or damaged the fiber itself). Some stains may be very difficult or impossible to remove.

Does cleaning your carpet make it wear out faster?

No, actually dirt acts as an abrasive when trapped in your carpet or fabrics and should be removed to reduce wear.

Does your process restore the original feel of my carpet?

Yes, our process leaves your carpet fresh, clean, residue free and soft to the touch.

My carpet is really old, should I replace it?

It is always best to try having the carpet professionally cleaned first. It is far less costly than replacing carpet and it may make a world of difference.

Which provides better indoor air quality: hardwood, or carpet?

Carpet actually acts like a ‘filter’ trapping pollutants which are then removed by professional carpet cleaning. If a regular cleaning schedule is maintained, carpet provides much better indoor air quality than hardwood.

Carpet Maintenance

1. Vacuuming

Vacuum your carpet often, once or twice a week at least. Vacuuming removes the abrasive soil that can cut and slice the fiber causing premature wear. Much of this soil is not visible to the eye; therefore you should vacuum before the carpet looks soiled. Remove any loose particles such as food, leaves, pieces of crayon, bugs, etc., as these items can cause a spot on the carpet.

2. Professional Cleaning

As a general rule, carpet cleaning by a professional, certified firm should take place about once per year. For extremely heavy traffic areas, cleaning may be required more often. Proper, professional cleaning will not leave a sticky residue behind and can be done as many times per year as needed. Many Stain Resist Warranties require professional cleaning every 2 years. Professional cleaning removes the damaging soil in traffic areas that vacuuming has not been able to remove. Warning: Uninformed carpet cleaners may void your warranty.

3. Warranty

Stain Resist Warranties can vary from 5 to 25 years. All Stain Resist Warranties require regular cleaning and immediate spot removal.


Immediate spot removal is the key to a clean carpet. Great care also must be taken in spot cleaning. When a carpet is new, or has sufficient protector on it, plain tap water will remove many spots. However, for those spots that will not come out with water, you must use a spot cleaner. Select a spot cleaner that is recommended by the carpet manufacturer or your trained, certified professional cleaner.

Shaw Industries recommends a certified firm with the IICRC to clean your carpets otherwise it will void the warranty.  New Life Carpet & Furniture Cleaning is a certified firm with the IICRC.  Consumers have assurance that when they hire IICRC-Certified firms or technicians, they have hired experts who will provide reasonable assurance that work will be completed in accordance with the industry’s “standard of care.”